In 2019 YA and her boyfriend discovered Roti, a Mediterranean fast food place that opened in late 2018 in Edina. It’s a lot like Chipotle, where you choose your base, then your protein, then your add-ons as you go down the line. Since I rarely go out to eat for lunch (and when I do, I never go far), I didn’t even know it existed until YA suggested that I should include Roti on the list of possible giftcards that Santa could put in her stocking.
It turns out to be fairly close to my office so I went to help Santa with his list a bit before the holidays. In getting a giftcard for YA and one for BF, I qualified for a $5 off card for myself. Since I had to run an errand yesterday that took me close to Southdale, I decided it would be a good time to try Roti and get a good deal in the bargain. Since I hate to stand around trying to figure out how the menu works in a new place (with impatient folks behind me), I decided to look on line before heating over. The menu described how the process works and all the options, including a yummy looking flat bread pizza with hummus, veggies and feta cheese. Right up my alley.
Imagine my surprise when I got to Roti and the veggie flatbread pizza wasn’t listed on the menu board. When I asked about it, a couple of employees looked at me like I had frogs crawling out of my ears. The manager piped up and said that it had been discontinued. Obviously not in the hour since I had seen it online, but I had a feeling that sentiment wasn’t going to get me anywhere. Instead I did what works best in these situations; I stood there looking up silently and forlornly at the menu board. Eventually the manager said “but we can go ahead and make one for you anyway” and proceeded to confirm what I wanted on the flatbread. (All of the ingredients were right there, but I figured that commenting on why they would discontinue something that they clearly could easily make would not help.)
While I was waiting, it occurred to me that I have a couple of favorites at other places that have been discontinued and I still ask for them. Jamba Juice will still make me an Orange Appeal and Davanni’s will still do their Four Cheese Hot Hoagie for me if I ask. I assume most people just let these things go and order off the menu, but I don’t always want to try something new. I just want what I want.
Faced with new options are you adventuresome or do you like what you like?