Saturday was blustery and rainy here, a good day to stay home and clean and cook. I made some Tuscan white bean and chard soup, and Husband made goat leg in the tagine.

We stream MPR classical when we are home. About 3:00 the music went silent. We had lost wifi and the Internet, and our land line phone went dead. I waited about 20 minutes for it to go back on, and then phoned the local phone company that provides our cable, land line, and Internet. First I talked with an Internet guy who transferred me to a phone woman. I guess phone service takes priority over Internet service and he thought I would get better results talking to the phone person. She had me unplug and then restart the modem that controls all the services, but that didn’t help. She then transferred me to a very nice man named Leonard, who said we probably needed a new modem, and that he would get in his truck and come right over to replace it.

All the support folks I spoke with said there were no reports of service interruptions in my neighborhood. We waited for Leonard for more than an hour when he finally phoned and said that something on top of a utility pole at the end of our street had melted, and that he and another guy were fixing it. All their custmers in our neighborhood had lost their service and I was the only one who phoned to report it. Husband took the dog for a walk and saw Leonard and his coworker up the pole fixing whatever it was that melted. By 6:30, everything was working again.

I am waiting for the neighbors to hold a parade in my honor for saving the day. I also am impressed with the local phone company for sending out service technicians on rainy Saturday afternoons.

What are some positive and/or interesting customer service experiences you have had? Have you ever saved the day?