To say I have a love/hate relationship with my cable company is to overstate half of that equation.  After many many years of being disappointed by them (service, price, communications), I pretty much approach any interaction with them with trepidation. 

A couple of weeks ago I got an e-mail and then a couple of texts about upgrading my gateway.  Since I wasn’t even sure what that was, I ignored the texts.  Then a few days later, I got two more texts.  These day, I hardly click on any links that are sent to me…. way too many scammers… so last Thursday, I made a quick appointment and headed over to their store.  I wanted a straight answer about what this was, was it really necessary and the most important, if there was a cost attached.  I wanted a live person to look me in the face to give me the facts and then hand me their business card so I had their name. 

Turned about to be fairly easy.  Although they’re calling it an upgrade for me, it was clear that they are trying to get everybody on the same platform with the same connections/software so it will be easier/cheaper for them.  But since it wasn’t going to cost me anything, I said “OK”.  But before he went to get the new modem, he launched into a pitch for getting my mobile phone service.  This isn’t the first time I’ve encountered this so I fended him off pretty swiftly.  I got the new modem, went home and set it up.  It went better than I expected.

Next morning, I had to take the old modem back; I got to the store at 10, their opening time.  A different young man waited on me.  I told him I wanted a receipt, since I don’t have much faith in their ability to keep track of whether I’ve returned equipment (previous bad experience).  He looked me up to get the receipt and then promptly headed down the mobile phone service path.  I cut him off and said I wasn’t interested and I had told my salesperson just yesterday that I wasn’t interested in “putting all my eggs in *_____*’s basket”.  He kept going so I had to amp up a bit.  I said “we’re still paying down our phones (not true) but even if we were not, I STILL wouldn’t give you all my mobile business.”  He did stop at that point.  Sigh.

In a perfect world, I won’t have to confront the dragon again for about a year but I’m thinking that I’ll wear a namebadge that says “Please don’t ask me about my mobile service.”

Have you had to handle any pushy salesfolks lately?