The other night I had a glasses mishap. In getting out of the car at PetSmart, I was completely unorganized, trying to grab the vet records (Freya had to have vaccine proof for her class), dog treats, leash, purse, keys. During this mess I managed to knocked my night driving glasses out of the car without realizing it.
When we got back to the car over an hour later, I noticed something a little shiny on the ground and when I reached down, saw that it was indeed my glasses. They were a little wonky with one arm stuck and not opening. I’m not sure what happened. I’m pretty sure that if I had stepped on them in my kerfuffle getting out of the car, I would have noticed that. On the other hand, if some other car had parked in the spot next to me while we were in class, it would have had to park REALLY close. If I had to bet my own money, I somehow crunched them.
Luckily the lens seemed fine. I was afraid to force the arm myself, so I took myself off to Warby Parker when they opened yesterday morning. I knew they wouldn’t charge me to look at the glasses, but wasn’t sure if they would charge me for fixing them (if they could). I was perfectly prepared to take them back home, force the arm and use duct tape until next summer, when I can get a new pair.
The technician started looking at them and twisting them without quoting me any pricing so I quit worrying. Then he set them down and went to “ask somebody something”… my worry-o-meter clicked on again. But he came back and went back to work. They looked good to me; he still wasn’t satisfied. At that point he went into the backroom and came out with a new frame, just the same as my old frame; I didn’t even know my frame was still being made – it’s been three years. He quickly popped my lens out of my injured frames and squeezed them into the new frame. Heated the bridge to make it fit me, cleaned up both lens and handed them over. No charge. I told him to be sure to send me a survey.
I’m pretty sure I’ve talked about Warby Parker before but their books of haiku are still for sale in the store and still too pricey for me but I thought I’d do quick haiku to great customer service:
Night glasses broken.
Warby Parker hits a run –
Night vision restored!
Any good customer service lately? Or absolutely rotten customer service?
