I’m not a huge fan of the self-checkout. Mostly because I’m not good or fast at it – nor are a lot of folks that I see – meaning an employee still has to come deal with me. In trying to be kind to corporate America (yeah, I know, I know), I like to pretend that the employee hours saved at the check-out areas get shifted around to other parts of the store.
Friday morning, with YA working from home, I was freed up from staying home with the contractor so ran a whole bunch of errands; one of these errands was at Michaels. They installed a couple of self-checkout units in my local Michaels – about 8 months ago. Usually if there is a cashier, I let them do the work. On Friday when I came around the corner, there weren’t any cashiers to be seen and I only had about six items so I went with self-checkout. Of course, since I’ve only done this a couple of times at Michaels, I was VERY slow, checking the sale price on every item and then logging in so I could see if I had any coupons.
While I was poking along, a family of three followed into the check-out area, an older woman and what was probably her daughter and son-in-law. She did not know how to use the self-checkout and she was NOT in the mood to let the younger generation to show her up. So now both of the self units were occupied and the line behind us was piling up. The daughter was getting impatient and called in a very loud voice for casher assistance. As I was finally finishing my session, the daughter called again, even more loudly. As I exited the store, I counted the line waiting to checkout – nine folks – and still not a cashier in sight.
I know that many retail establishments would prefer that all of us just get with the twentieth century and embrace self-checkout but based on what I experienced and witnessed at Michaels, it won’t be happening any time soon!
What are some of the oldest chain stores in America?