YA and I gave blood last night. I’ve been a blood donor for decades and YA has ponied up a few times herself. Normally when I get an email from the Blood Center, I think “oh I should do this” and then forget about it. However when they call me on the phone and I pick up, they’ve got me; I talked YA into going with me.
It was clear that the nurse assigned to me was at the end of a long shift – she had NO sense of humor. I’ve been in a customer service kind of job for decades and I like to think that I’m pretty good at putting people at ease. When I do encounter someone in a particularly bad mood, it normally doesn’t take much to get them in a better place. But this woman was tough. And it didn’t help that I could hear YA and her nurse in the next room, chatting away.
I didn’t get frenetic about trying to humor this woman but I wanted to be myself, so I made small remarks when I felt like it. Eventually, when we got to the “now’s the time to look away” and I told her I didn’t need to look away, she warmed up. She never got really chatty like YA’s nurse, but she at least responded to comments and asked a few questions of her own. When she asked me what color wrap I wanted on my arm and I said “well, purple”, she smiled and said “of course, what other color is there?” I felt I had scored a small victory. I was her last appointment before they closed so I hope that I lifted her spirits a bit before she headed home.
Are you chatty at appointments? Do people like me tick you off?