Category Archives: Business

Assurance

Ran down to the basement yesterday morning to put the wash into the dryer – SURPRISE!.  Water all over the basement floor.  &^#%%$!## — bad words came pouring out followed by deprecations about how much I hate having such an old house.  Fantasies of a brand new townhouse or a very handy person showing up on my doorstep washed over me.  I told YA to leave me alone for about 10 minutes.

This isn’t my first rodeo where the main drain is concerned.  I called CenterPoint/Minnesgasco right away and they told me they could have somebody out between then and 11:30 p.m. last night. When I got off the phone YA said “how much is THIS going to cost?”  But what she didn’t know is that I have Home Service Plus for the main drain.  In fact, I have the house to street drain on my plan as well.

I have a love/hate relationship with insurance.  30 years ago Montgomery Ward tried to sell me an insurance plan on a dishwasher I had just bought from them.  The sales person said “if this breaks down tomorrow, you won’t be covered.”  I told him that if this brand new dishwasher broke down tomorrow, I would not be the sorry one.  When I bought my car six years ago they tried to sell me gap insurance which would cover the “gap” between the car’s new value and the normal insurance during the first year (I’m sure I’m describing this badly).   The more they pushed, the more I resisted.  I finally said “I understand the risk, my sister is an actuary.”  This is not true, but it shut them up.

But for this old house, bring on the insurance.  My home plan covers my boiler, my fridge, my washer, my dryer, my dishwasher and also the drains.  And despite the fact that I pay for this insurance every month, I’m pretty sure I’m a loss leader with my old house and old appliances.   Once about 20 years back, I had two guys working on my boiler for almost 2 days straight – over 24 hours of service time – no charge. 

So while it wasn’t fun waiting for the service folks to show up, at least I wasn’t worried about having to find a pot of money for them.  They actually showed up earlier than I expected, got the drain cleared out lickety-split and now life in the basement is back to normal.

What are you willing to insure?

Glazing Over

A good thirty years ago (plus), I visited my wasband’s grandparents who had just sold their little house and moved into a care center.  They were in their nineties and had never used a computer and smart phones were still in the future.

Wasband was (is?) a techie/programmer.  As we were sitting with his grandparents, he started talking about his job and I could see the two of them beginning to glaze over.  It was clear that they really didn’t have a clue about what he was discussing.  I remember thinking two things.  First, why doesn’t he notice them and shut up?  Then I thought how sad it seemed that the world was whizzing past them.

Fast forward all these years.  WordPress went wonky on my phone today.  It’s been more or less stable for 18 months, since I got this phone.  In fact, whenever baboons mention that WP isn’t doing something, I keep quiet, since it hasn’t been happening to me.  And now it’s happened to me.

It took me a while to get somebody at WP on the chat function and it became clear to me almost immediately that I have become wasband’s grandparents.

WP: What browser are you using? VS:  I have a Safari icon that gets me to the internet… assume that’s the browser?

WP:  Are you opening WP in the app? VS:  If I have an WP icon, isn’t that the app?

WP:  Can you take a screenshot for me? VS:  Not until I can get my daughter in here to show me how?

VS:  I have the screenshot on my desktop – how do I get it to you?

WP:  Is this issue happening on your laptop, your mobile Safari or the app? VS:  Mobile Safari???

These are just a few.  After about an hour “chatting”, my poor WP guy has had to start a bug report and we’ve moved the discussion over to email.  Not sure when it will get solved.  Luckily everything is working fine (so far, knock on wood) on my laptop.  Phone is somewhat functional, just making me sign in for every comment, which stinks.

My “Happiness Engineer” is probably not happy himself right now, since he spent at least an hour and didn’t fix my problem.  I did give him permission to laugh to himself and roll his eyes during our chat.

In what ways have you become your parents/grandparents?

The Calendar

Advent wasn’t a thing at my house growing up.  In fact, I didn’t really know what advent was all about until I was out on my own.  Of course, any thing that I can use to amp up the holiday season has my name all over it.

For many years I had an advent wreath with candles (until it caught the tablecloth on fire).  When YA was young, we had a window cling advent calendar (until she pulled all the pieces off the window – I still think that maybe some of the pieces may have gotten eaten by a dog or even flushed).  I made a big advent calendar out of little tins and lots of holiday paper; it was finally retired a couple of years ago when YA informed me that she didn’t really need to be “doing that” any more.

Two years ago a wine advent calendar hit the Aldis shelves for the first time.  I heard about it right before Christmas – too late.  So last year, I did some research and was dismayed when my friend who works at Aldi’s HQ here, said that the wine advent calendar isn’t sold in Minnesota due to the liquor laws here.  No alcohol sold in grocery stores.  I looked online and found a couple of other wine calendars but they were much more expensive than Aldis and then there was the shipping to Minnesota issue.  YA and I did score an Aldi’s cheese advent calendar and enjoyed it so I decided to try again this year for the wine.

I left the house yesterday at 6 a.m. and headed to River Falls (the closest Aldi’s carrying the calendars).  Arriving at 10 minutes to 7, I saw that four other folks were already there.  We all huddled in our cars until someone drove up at 10 after 7 and got out of her car.  At that point, we quickly started lining up outside the store.  Even though I had thought the process through a little bit, bringing a stadium chair, I neglected a coat, gloves or blanket.  I was VERY happy when the sun finally got above the tree line.  Store employees came out with “tickets” at 8 a.m.  There were wine advent calendars, beer advent calendars and hard seltzer calendars that required tickets and had limits.  It looked like the employees had about 50 of each type of ticket.  By the time the store opened at 9, there were probably 125 folks in line… all down the outside of the store, around the corner and down the whole parking lot.  I can’t speak for other parts of the line, but at the very front, we had a party vibe going right up until opening.  In addition to the wine, I also managed to get to the cheese calendars before they were gone.

Since we know we’ll be having a different kind of holiday season this year, at least we’ll have fun with our cheese and wine every night of advent.

When have you gone out of your way to get something you really wanted?

Buying The Wrong Thing

Husband and I try to limit our shopping these days, especially at  bigger stores like Walmart. We always go masked and try to shop quickly. The other day I was rushing through the store, grabbed what I thoughtvwas a double box of the toothpaste I like, proceeded to the checkout, and headed home.

There are many different types of Crest toothpaste. The boxes kind of look the same. Well, I realized after I got home that I bought the wrong kind. This is a kind I would never have purchased under normal circumstances.  It must have hydrogen peroxide or something similar in it, because it is touted as foaming when you use it.  I can’t say I am looking forward to having two tubes of it.  I don’t like to return things to stores at the best of times, and certainly not now. I guess I will spend the next months foaming at the mouth whenever I brush.

Got any good return stories? When have you bought the wrong thing?

Anger Management

Last week, the secretary at my office whose husband’s company did our cement work took the cheque I wrote for the job to our bank to cash it. The bank refused to honor the cheque.  They said that we never wrote cheques of that size, and that it didn’t look like my signature.  They apparently compared it to other cheques I had written. They tried to phone me, but I was busy with clients. I never noticed the calls. Husband had to go to the bank and confirm that the cheque was legitimate.

I don’t know how to feel about this.  If the secretary in question didn’t look really Hispanic, I probably wouldn’t be upset about this. Ruby said that the teller was condescending and rude.  I appreciate that the bank is looking our for my interests, but really!  Ruby’s husband, an immigrant from Mexico, came up with excuses for the bank, but I still am upset.

How do you manage your anger? 

Yard Signage

There are quite a few fairy gardens on the various paths that I walk each day.  Some at the edges of the sidewalk, two different ones in big pots, one on a tree trunk.  My favorite though is a large one near Lake Harriet that wraps around the bushes along the front sidewalk.  It has just about everything you can imagine including a teeny tiny yard side for Black Lives Matter (in the upper right corner).  As you probably can figure, I think this is charming.

I come by my love of yard signs naturally.  My folks usually always had a sign up for some candidate or other at election time.  The year my dad was the campaign manager for a friend running for city council, one whole side of our yard (that faced the busier street) was lined with them.  They even let me put up a “No Nukes” sign when I was in college, although our house at that point was at the end of a cul de sac so I’m sure the sign didn’t get seen by too many people.

I’ve been thinking about adding a yard sign for my presidential favorite almost every morning when I’m walking the dog, but then I get back to the house and promptly forget about it.  After seeing the little fairy garden yard sign, I sent myself an email to remind me, then drove up to Northern Sun (I love them – I was SO happy when I realized that I had moved to the city where their store is located!) and picked up my sign, which is now in my yard, along with my BLM sign.  Somehow having two signs feels quite natural – guess I’ll have to find another sign after the election so I will still have two!

Are you a yard sign person?  Or a fairy garden fancier?

The New Toilet Paper?

Hand sanitizer, toilet paper, bleach…. I was lucky enough to have these items already in the house when shelter-in-place hit and people started to hoard.  I was surprised by the flour/yeast panic and the run on King Arthur bread mixes, but again, I had enough on hand to get through.  I was also surprised to not find garlic in the stores for a couple of weeks; the produce guy at Cub was stumped.   Garlic salt isn’t the greatest substitute for fresh garlic, but we managed.

But pectic?  This one brought me up short.  I headed out early one morning and picked a big flat of raspberries and as is my custom, I stopped at Kowalski’s on the way home.  There on the shelf where the pectin usually lives was a big hole.  I asked an employee… they said that they haven’t been able to keep canning supplies and pectin in stock.  Same story for a few other places I quickly called.

Unfortunately you can’t just keep fresh raspberries sitting around forever, so I kept calling and did find pectin at my local hardware store, although it was a different brand than I usually use to cook my jam.  Since beggars can’t be choosers, I bought it and headed home. (The hardware store shelves in the canning section were basically bare; I actually got the last jar of pectin!)  After a long search on the internet, I finally found a comparable low-sugar recipe that I could use.  Presumably the jam will be fine when I thaw the first jar – you wouldn’t think you could mess up berries and sugar with a different kind of pectin, right?

Have you run out of anything lately?

Work Clothes

We were required to wear masks at work in April. Two weeks ago we were issued face shields to wear over our masks. Now we have the option of goggles. Instead of looking like welders we look like mad chemists.

I had to wear a uniform when I waitressed at Mr. Steak in Moorhead when I was in college. I have not worn a work uniform since. I like the goggles better than the shields,  but we all still look goofy. I am thankful we don’t have to wear paper gowns, but that may yet happen, since cases of COVID are increasing exponentially in our county.

What is the oddest or most uncomfortable clothing you ever had to wear?

Heavy Lyfting

There was some serious budgeting for the trip to San Diego with YA.  First off, the trip would not have been possible at all except for free airline tickets that I won last summer as well as all the award points that I’ve saved up at work over the past few years (they paid for the hotel and the zoo/safari park).  That left us with food and transportation.

We had an Excel spreadsheet for all of this and the transportation was the most challenging.  While the airport, the zoo and Balboa Park are all fairly closely clustered, the safari park was quite a distance.  Plus we were working with a limited selection of hotels due to the budget (I only had so many award points).  I initially just wanted to rent a car, but that got expensive fast with overnight parking as well as parking at many of the attractions we wanted to visit.  We used a website we found for approximating taxis in San Diego – not much better of a price point.

YA suggested we should just use Uber/Lyft like she did on her last trip and the initial research showed quite a bit of savings over rental cars and taxis.  But I was hesitant.  I’ve never used Uber or Lyft and it made me really nervous.  YA said she would take care of it all.

The first morning, the Lyft driver showed up at our house 10 minutes after she set it up.  Perfect.  Since that was the transfer I was the most nervous about, I could relax.  Uber/Lyft are just big software applications that hook drivers up with passengers.  More than once during the trip, we had a driver change while we were waiting; at the zoo the driver changed twice after we set up the initial request, which ended up getting up back to the hotel sooner than we had anticipated.  After doing a bit of research I figured out why it’s cheaper and why taxi associations are up in arms.  Uber/Lyft drivers are not employees – they are individual contractors and the software just puts them together with folks who want a ride.  No fleets of cars to maintain, no huge workforce to deal with employee issues, insurance, etc.  (I did this research because the day before we were to come home Uber and Lyft both announced they were going to stop service in California (that night!) due to a new law that the state has passed concerning the employee status of drivers.  Luckily within a couple of hours there was a stay granted so that Uber/Lyft can continue challenging the new law, so we were still able to arrange a transfer to the airport the next morning.

Really the only problem that I found was that both Uber and Lyft driver rely completely on GPS, unlike taxi drivers who actually do a lot of training and testing before getting their licenses.  So if the GPS is off, then the ride is off.  On our first full day, we headed up to Escondido to the Safari Park.  It’s a long haul, about 40 minutes and YA had her phone open to the Lyft app the entire time so we could track where we were along the route (apparently this is “how it’s done”).  As we approached the main entrance to the park, there was a clear turn off and a huge sign but our driver went right by it and turned left at the next driveway, which was exactly what GPS was telling him to do.  Unfortunately this was some sort of service entrance with a security gate; it took YA a couple of minutes to convince the driver to go back to the first entrance to the park.  Luckily, you pay upfront for your trip, not by the miles or the time you are actually in the car, so this kind of thing doesn’t jack up your price.

So every single one of our transfers was done by Lyft.  YA says she likes Lyft better than Uber but she can’t articulate why.  It doesn’t seem like the two companies can be that different; several of our drivers had both Lyft and Uber stickers on their windshields.  But whatever the difference, it worked out quite well for us, saved us money and I survived using a new technology.  Of course, we’ll see how it goes if I ever had to set up a Lyft on my own!

Any new technology that you’ve survived recently?  Or that is driving you crazy?

The Vasa Syndrome

Header photo credit: Peter Isotalo  A 1:10 scale model of Vasa’s  elaborately decorated stern.  

On August 10, 1628, The Vasa, a brand new war ship commissioned by King Gustavus Adolphus of Sweden, set off on its maiden voyage from Stockholm. It got about a mile  into the harbor when a mild gust of wind tipped it over and sank it, killing about 30 sailors. It wasn’t salvaged until 1961. Quite a bit of the remains of the ship and much of its fittings and cargo are on display in a very popular museum in Stockholm.

The Vasa Syndrome is a term used today to describe modern institutional or business failure due to poor communication, unrealistic  goal setting, and lack of adaptability by management. Gustavus was off fighting a war in Germany and Poland, but kept making changes to the design of the ship, insisting, for example, that there be 84 bronze cannons when the ship could only hold 36. He wanted it built quickly, with elaborate decorations and carvings that showed off his grandeur and greatness on its multiple decks, the height of  which made it unstable in the water.  It was tested for stability in the water and failed the test, but was allowed to sail anyway.  It ended in disaster.  It seems things never change.

What are your experiences with the Vasa Syndrome? Got any good stories about boats?