Category Archives: Technology

Cyber Highway

Yesterday YA had to leave her car at the dealership for a recall of some sort so I picked her up there and delivered her to the office.  When we pulled up, the front parking area was blocked off on both sides.  This, in and of itself, isn’t too extraordinary.  The building in which the travel division resides is also the “client building” and occasionally the front will be blocked off for a client arrival (which is usually accompanied by the cheering throngs).  But it soon became clear that something else was up as there were just a few parked cars on the side of the building and a couple of people were lounging about their parked vehicles. 

Turns out the company internet was down.  There were a handful of times that the internet was done in the past twenty years, the most notorious being when a squirrel committed suicide on a power line on top to Building 3.   A few times the power went with the internet which always led to flocks of folks at Caribou down the street, colloquially known as Building 7.  Most of the time though we just muddled on, working on documents, jumping into quick meetings or making phone calls until cyberspace was clear.

But these days it’s a different story.  EVERYTHING is tied to “the cloud”.  The phone is through the internet, document storage is on the cloud, the meeting platforms are online.  If the internet is down, there is no point in even going into the building.  So YA and I headed back home, with a quick stop at the Dunkin drive-through, and she quickly got her laptop fired up on the dining room table.  Luckily her using our home wifi for work doesn’t increase the cost.  And it was a shorter drive to take her to the dealership later in the day than to pick her up at the office.  Win-win!

If the internet were a real person, would they be a friend of yours?

January

The weekend Farm Report comes to us from Ben.

Well, now it looks and feels like January in Minnesota. Snow and cold and we haven’t seen the sun in weeks. 

Days like this, I don’t miss the cow chores. Taking care of the chickens fills me with a sense of satisfaction like I used to get from the cows, without nearly the amount of work. With the cold weather predicted I’ll need to pay more attention to keeping the chickens water bucket filled. They drink a surprising amount in a day. It’s fun to watch them drink; they take “sips”, then tip their head back to swallow. Repeat. Just now I googled “how do chickens drink” and it says they don’t have an epiglottis, and their tongue isn’t helpful in this regard, so,… gravity. Google also says chickens drink about a pint or more per day. That means my 45 chickens are going through 5.6 gallons / day. Which seems about right. And with them staying inside more with the snow and cold, it’s a good thing we have a heated bucket. And I’ll need to collect eggs more often before they freeze. 

I’ve ordered seed, fertilizer, and chemicals for spring, so that’s encouraging and exciting and a sign this snow and cold will end. Prices, jeepers. Corn seed is about $300 / bag and plants about 2.5 acres. Soybeans are $60 / bag and does about 1 acre. Oats is $13/ bag and does less than an acre. I don’t even want to tell you how much the fertilizer and spraying totals. It’s over $26,000.  Sigh. And I’m a small farmer! It’s crazy. 

Last week talking about clocks and I should have included this one. I inherited this clock at the college. It was in a cabinet, so it came with the place. 

Peter Max design. Ebay shows them at $600. That’s the thing about Ebay; just because they list that amount doesn’t mean anyone has PAID that amount. 

This cleaver (knife) has been hanging in the machine shed for years.  

I recently found it hanging on a nail in a back corner. And considering it’s been there a long time, it’s in really good shape. What’s the best way to ‘preserve’ it or save it? Oil the wooden handle? Remove the rust on the blade? I don’t know what I would ever do with it besides hang it on a wall, and I’m not up on my antiques. The only printing on it says “Genuine Warranty” and below that a numeral 8. Eight inch blade. I suggested to my family that it’s the actual knife dad dropped on his head when he was 4 years old that he said his mother poured Absorbine Jr. on his head and wrapped it with brown paper, see the scar?? My siblings were dubious and pointed out it was a hatchet, not a knife that he says he split his head with. Spoil sports. 

Tell a story about being groovy. Or a knife story. 

Cellular Meltdown

I used to watch that show “Monk” with Tony Shalhoub.  When someone would marvel at his talent for solving crime, he would say “it’s a gift…. and a curse”.  That’s how I feel about my cell phone.

After four years, YA wore me down about getting new phones.  I didn’t remember any angst about the last time we did phones, but it was four years ago.  The purchase of the phones was pretty straight forward; YA had done all the research so after we dickered with the salesperson about the pricing a bit, we bought the phones.  If it had been up to me, I would have coughed up the $25 to have them transfer all my stuff from the old phone to the new but YA was adamant that she could do this.

Aiy yi yi.  That’s when it got ugly.  Since we were using the old phones for trade-in, YA said I had to log onto all my various apps/accounts to make sure my logins worked before she “wiped” the old phone.  This turned out to be not as easy as you’d think…. too many times I’ve reset a password and then not written it down when I got home (think the bagel place and the gym).  So there was a fair amount of password resetting to get through.  She wasn’t exactly patient about this.

Then it turned out that my sticky note app isn’t available any longer from the app store.  At this point YA was tired of me and my techie problems.  She suggested I use the Notes that is already on my phone.  “What Notes?” was my question.  She took the phone from my hand, did a few clicks and voila… there it was.  However because she had done it instead of telling me how, I couldn’t get it back a few minutes later.  Suffice it to say we had words.  AND as I’ve looked at it, I don’t like the Notes anyway… guess I’ll have to go find myself a new sticky note app that I like.  Sigh.

It took about 90 minutes for all this – not a lifetime of suffering, but I do feel like I need to check myself into a convalescent home for a good rest!

Do you have a “technie” helper?  Do you need one?

Photo Finish

In the last seven weeks I haven’t gone more than a day or so without having to stop by either Home Depot or my local hardware store.  There are only a couple of bits left until the bathroom is completely finished, but we are now slowly putting it back together.  This has driven me to the hardware store several times in the last week.  Screws, anchors, springs, plugs, paintbrushes….  I feel like I’m practically living there.

Last Saturday morning, they were slammed; I wasn’t the only one with a home project.  Rather than wait around for help, I ventured to the back where the entire wall is filled with drawers and boxes of nails, screws, bolts and the like.  I needed some kind of rubber plug for the end of a spring I had bought the day before to hopefully allow us to keep using our current shower caddy.  (Anything to staunch the flow of cash into this bathroom!)  I did actually find something that would work perfectly.

None of the store employees was at the back of the store and I didn’t trust myself to remember the part number or even the price until I got to the register, as I had a few other things to pick up.  Although I had a pen, I didn’t have anything to write on.  I was just about to write on my hand when I suddenly realized I could use my phone to take a photo of the price and sku.  Not an earth-shattering thought but I’d never thought of it before.  Snapped the above picture and headed back to pick up my other items.  The young cashier did actually thank me profusely.  Apparently most people expect the employees to know all the prices which means a quick trip to the back of the store to check; I got good-customer brownie points!

When was the last time technology pleasantly surprised you?

Checking Out

I’m not a huge fan of the self-checkout.  Mostly because I’m not good or fast at it – nor are a lot of folks that I see – meaning an employee still has to come deal with me.  In trying to be kind to corporate America (yeah, I know, I know), I like to pretend that the employee hours saved at the check-out areas get shifted around to other parts of the store. 

Friday morning, with YA working from home, I was freed up from staying home with the contractor so ran a whole bunch of errands; one of these errands was at Michaels.  They installed a couple of self-checkout units in my local Michaels – about 8 months ago.  Usually if there is a cashier, I let them do the work.  On Friday when I came around the corner, there weren’t any cashiers to be seen and I only  had about six items so I went with self-checkout.  Of course, since I’ve only done this a couple of times at Michaels, I was VERY slow, checking the sale price on every item and then logging in so I could see if I had any coupons.

While I was poking along, a family of three followed into the check-out area, an older woman and what was probably her daughter and son-in-law.  She did not know how to use the self-checkout and she was NOT in the mood to let the younger generation to show her up.  So now both of the self units were occupied and the line behind us was piling up.  The daughter was getting impatient and called in a very loud voice for casher assistance.   As I was finally finishing my session, the daughter called again, even more loudly.  As I exited the store, I counted the line waiting to checkout – nine folks – and still not a cashier in sight. 

I know that many retail establishments would prefer that all of us just get with the twentieth century and embrace self-checkout but based on what I experienced and witnessed at Michaels, it won’t be happening any time soon!

What are some of the oldest chain stores in America?

Turning….

Over the weekend I was driving in the left lane on 66th when a white car pulled in front of me.  I was started to grumble my usual sarcastic “Thanks for signaling” when I noticed the driver had his left arm sticking straight out of his window.  After a bit I thought maybe he was signaling his turn but that seemed so ancient of a gesture that I was sure I was wrong.  Then he signaled again with his arm when he moved over into the left-turn lane. 

His brake lights were working fine so I don’t know if his turn lights don’t or if he just likes the breeze on his arm on a lovely day.  What I do know is that using your arm for a turn signal, while it was taught routinely when I was a kid, is not taught now.  YA had no idea what I was talking about when I asked her.

Do you have air-conditioning in your car?  Or do you prefer opening the windows to get the breeze?

Low Tech

Wednesday was the most frustrating day. I drove from St. Cloud to near Oshkosh, WI to visit husband’s sister and BIL. I have never encountered such road construction for so many miles. The trip took about six hours. The day before our trip to St. Cloud took seven hours. I haven’t encountered such traffic for a long while. Where are all these people going?

One of the detours near Watoma, WI took us past several huge fields of cabbage. That was lovely to see. When we arrived at the family house, I found that they didn’t have wifi, so I couldn’t use my computer to show them the Ancestry info I had promised them. They have a computer and pay for wifi but have it all unplugged and turned of. This is a low tech household. We will go to the local library to access the wifi there. Whatever works, I guess. One problem is that I couldn’t figure out how to insert a header photo on my phone. Maybe I will add it tomorrow at the library.

Tell about your most memorable trip? How do you deal with being off-line?

Write On

I do a lot of note taking in my job. I administer tests of personality, intelligence, cognitive functioning, and adaptive functioning to people through the age span and I have to record their anwers verbatim, quickly. I conduct in-depth interviews and have to get the information jotted down. My favorite writing instrument is a 0.7 Pentel mechanical pencil. I have used them since grad school. I am spoiled at work since I am the only person there who uses mechanical pencils, but the Business office person manages to find a State approved procurement source for them.

Husband does exactly the same work I do. He prefers ink pens, preferably a Pentel Energel Needle Tip 0.7. He buys his own at a local office supply store. Our dog prefers either pen or mechanical pencil, since both are so delightfully crunchy when he steals them out of briefcases and off tables and chews them up.

A friend of mine with MS used to see a neuorologist who would dictate his progress notes for each session during each visit simultaneously while he interviewed her. She said it was rather disconcerting to talk to him while he was repeating everything he wanted in the note into a dictaphone. I am sure someone else transcribed the note. We used to dictate our evaluations using dictaphones, and then into voice recognition software when that became available, but at this point we type reports right into the computer into an evaluation template. No wonder Husband got carpal tunnel issues from all his years of typing. I have been lucky in that regard.

What is your favorite writing instrument? What is the first typewriter you ever used? How fast could type in your prime? Ever read your medical chart?

Gimme gimme

All of our car talk the other day struck a nerve here.

YA loves cars.  She has always had all the cars in the neighborhood memorized and can tell you the make of any car she sees as we’re driving down the street.  I wondered if she might go into some kind of automotive engineering but she never seemed interested in that route.

When it was time for her to purchase her first car, she did a lot of research.  Unfortunately the first car we went to look at turned out to be one of those cars that was totaled out by an insurance company and fixed up by a third party.  As these cars are generally not insurable and YA needed my name on the loan paperwork, I was able to put my foot down easily on this. 

The second car was at a dealership and didn’t start.  I would have left right then – what kind dealership doesn’t even run down to check that the car will start before an appointment?  But she pleaded with me so we looked another car on the lot.  It didn’t look to me like the kind of thing she would like but she REALLY wanted a car.  The salesman then tried to convince her (while I sitting right there) that leasing a new car would be good.  Her eyes got that kind of glazed-over look.  I squashed this idea as well as telling the sales guy that he was out of line.  But she REALLY wanted a car, so ended up buying one that had fairly low mileage and pretty good price.  I told the sales guy that if he was even thinking of telling her it was pre-owned by a little old grandma, to think again.

This was the car that got sideswiped and totaled out two years later.  Back down to a different dealership.  This car turned out to be a stick, which was why it had been sitting on the lot for a while; the website didn’t say it was a manual so everybody who came to see it passed on it.  I suggested to her that if the dealership couldn’t be bothered to fix the listing online, maybe they weren’t to be overly trusted.  But she REALLY wanted a car so she signed on the dotted line.  Luckily she learned to drive in Civetta, my Honda Civic, which had been a stick. 

She’s whined about this car for a bit over the last few years and in the past month or so had set out a timeline (about 8 months from now) for looking for a new car.

Fast forward to last week.  I got some frantic texts – she had locked herself out of her car at the station/carwash down the street.  Apparently she got out of the car to pay for the carwash and the door swung shut.  I know you’re thinking, how did it get locked?  Well, if the car is RUNNING when you get out to pay for the carwash…….  I drove down with her spare key, but of course it didn’t work.  It took about 20 minutes and $80  to get somebody there to break into her car (AAA had a 2-hour wait).  As I was driving home I thought to myself “that’s the nail in the coffin for that car.”

And I was correct.  A couple of days ater, she took off at lunch with a “I’m going to look at a car” called over her shoulder.  I thought to myself “she’s going to buy a car today”.  Luckily the days of my having to go with her are over.    I was correct again – she bought a car.  A new car.  Honda (I can’t remember the make) with some kind of hatch back and I think it’s a hybrid as well.  Won’t know for sure until the end of June when she picks it up.  She’s done the math and says she can afford it, although she did sheepishly say she should probably cut back on some of her clothing/shoe purchases for a while.  Good thing she’s living rent-free with mom!

There’s been A LOT of car talk the last few days – I’m just grinning it and bearing it – hopefully it will die down for a bit soon.  At least until it gets closer to the car’s arrival!

What is something that you just had to have?

I Saved The Day

Saturday was blustery and rainy here, a good day to stay home and clean and cook. I made some Tuscan white bean and chard soup, and Husband made goat leg in the tagine.

We stream MPR classical when we are home. About 3:00 the music went silent. We had lost wifi and the Internet, and our land line phone went dead. I waited about 20 minutes for it to go back on, and then phoned the local phone company that provides our cable, land line, and Internet. First I talked with an Internet guy who transferred me to a phone woman. I guess phone service takes priority over Internet service and he thought I would get better results talking to the phone person. She had me unplug and then restart the modem that controls all the services, but that didn’t help. She then transferred me to a very nice man named Leonard, who said we probably needed a new modem, and that he would get in his truck and come right over to replace it.

All the support folks I spoke with said there were no reports of service interruptions in my neighborhood. We waited for Leonard for more than an hour when he finally phoned and said that something on top of a utility pole at the end of our street had melted, and that he and another guy were fixing it. All their custmers in our neighborhood had lost their service and I was the only one who phoned to report it. Husband took the dog for a walk and saw Leonard and his coworker up the pole fixing whatever it was that melted. By 6:30, everything was working again.

I am waiting for the neighbors to hold a parade in my honor for saving the day. I also am impressed with the local phone company for sending out service technicians on rainy Saturday afternoons.

What are some positive and/or interesting customer service experiences you have had? Have you ever saved the day?