This is a follow-up to my rant about my car dealership about a year and a half back. I complained that they tried to sell me tires when I really didn’t need them yet.
Fast forward to last week when my car (Brekke) started making noise – it sounded like something was stuck under the car and was only audible when the wheels were in motion. And it was variable – some times louder than others. The last time I had a car noise like this (back when I had Civetta the Civic) it turned about to be brake pads. In addition to the noise, the check tire pressure light went off again – it was finally time to think about new tires.
But I didn’t really trust the dealership to do tell me the truth or charge me fairly – such a sad state of affairs. Back when I complained about the dealership the first time, Anna (I think it was Anna) mentioned that she’d had good luck with a car shop near our house. That reminded me that another friend had also said good things about them. It took a few days to get Brekke in to see them, but they had a spot yesterday. When I described the noise, I did mention brake pads (and then kicked myself on the way home).
I was completely bowled over when they called me mid-day. The brakes and pads were fine for now – no need to replace. Turns out that another consequence of the pandemic is that newer cars with metal brake pads are not getting enough use and getting rust build-up, which then makes noise. They cleaned it all up. Then we talked about tires and agreed upon which ones and getting them aligned. When I went to pick up the car, the mechanic said to be sure to send in for a rebate on the tires and got me the right form so I didn’t have to print it out off the internet. Very nice service.
They could have easily told me the brake pads were bad and replaced them – I would never have known the difference. And they certainly could have tried to soak me for much more expensive tires. So I am entirely satisfied and although I hope I don’t have to go see them again any time soon, I’m thinking that they are my new mechanics!
Have you gotten any outstanding customer service lately?