Category Archives: Business

Too Much Mulch

It’s my Menards time of year.

One of the upshots of the “more flowers, less grass” way of life at our house is mulch.  We like the look of mulch around all the flowers and now that the front yard and boulevard are essentially all flowers, that’s a lot of mulch.

“A lot of mulch” and “very small Honda Insight” aren’t usually phrases you see in a sentence together.  That’s because you can only put 8 2-cubic foot bags of mulch IN a Honda Insight if you want to continue to see out the back window. (You could transport more if you used the backseat and not just the hatch but that lesson learned was ugly.)   If you go through 25-28 bags of mulch in the spring, that means several trips to Menards.  Yes, I’ve looked into having a boatload of mulch delivered, but one of the things I know about myself is how unhappy I will be with a mountain of mulch that might get rained on before I get to it, is taking up driveway space and is also making me feel guilty until it’s all gone.  And the savings isn’t that great anyway.

Mulch trips are in the morning – it’s cooler, plenty of room in the parking lot, not too crowded in the store – so for four mornings in a row, there I am, with my mulch on a big cart.  There is an older woman who works the first register shift every morning and she is NOT a happy person.  Could be that she resents working so early.  Maybe she resents still having to work at all at this stage of her life.  Might even be that she’s just not a morning person. 

I try not to take this personally, but I’m a chatter.  Every morning I say “good morning”.  Once I said “Eight of them (the bags), if I counted right”.   Couple of times I’ve said “see you tomorrow”.  Yesterday was “Thanks”.   Nothing from this woman.  Not even a smile, which I would have thought would be helpful in a customer service role. 

The mulch trips are probably over for this spring but I have determined that if I need more, I will probably just leave this poor woman alone when I go through her lane.  It won’t hurt me and maybe it will give her a little relief at 6:15 in the morning.  Of course, it’s not as much fun.

Tell me about a time you’ve gotten GREAT customer service!

Celebration!

A diagnostics company in Kentucky ran up a $450,000 bill for an employee birthday party.  It wasn’t over the top decorations or a gilded cake. 

Several days before his birthday, the employee asked his manager to not throw a party for fears it would trigger his anxiety disorder; he doesn’t do well being the center of attention and worried about having a panic attack. 

The glassbowl manager decided to throw a party anyway, planning the fete over lunch in the breakroom.  The birthday boy fled the building and ate his lunch in the car.  To add insult to injury, the next day the employee was scolded in a meeting and then fired. 

The lawsuit filed against the company alleged that they did not accommodate his anxiety disorder and caused him to suffer loss of income, benefits as well as causing him emotional distress and mental anxiety.  The jury on the case agreed and awarded him $450,000.

What kind of party would you throw for yourself with a $450K budget?

What’s In a Name?

I was a rep for a stamping company for many years…. you know, one of the home party companies.  Of course, for most of my tenure, I only did workshops in my home for my dedicated following.  I wasn’t really into “growing my business”; I just wanted have fun with my stamping friends and get the company discount.

I have stamps and accessories from many companies but even though I’m not selling any longer, I still get excited when the annual catalog comes out.  The first day to order is today.  One of the things I’ve learned over the years is that the colors of ink/paper in the catalog aren’t always QUITE the same in person as they are in the book.  You wouldn’t think I would be too fussy about my ink colors (especially if you could see how many I already have).  But when you have a lot, you don’t want duplication.  If I’m going to get another pink pad or green pad, it needs to be a different shade.  When I saw new colors called Polished Pink and Parakeet Party, I visited my rep (I signed up with her the day I resigned as a sales person) to see those colors in person.

Parakeet Party is a light but vibrant green but it occurs to me that the average person wouldn’t figure that out immediately.  And it made me think about some of the incredible names that stamp companies come up with for their colors.  Here are just a few… can you figure out what color they are by the name:

    • Coastal Cabana
    • Cadette
    • Alchemy
    • Mermaid

Of course a lot of them are more obvious:  Rich Razzleberry, Early Espresso, Bubblegum (just about ever company that does ink pads has one named this) and one of my favorites – Not Quite Navy.  I’m thinking that when they have meetings to talk about ink names, there must be alcohol involved!

What’s your favorite Crayola box?  8-pack?  24-pack?  64?  Living large with the Ultimate 152?  What about neons?  Or glitters?  Or confettis?

Recall!

As vegetarians, YA and I have a kitchen stocked a little differently than most of the folks we know and certainly differently than mainstream America.  So I don’t get too worked up about food recalls because it never affects us.  Until last month when a news story about Skippy Peanut Butter jumped out at me.  The photo on all the articles I saw were of Skippy Reduced Fat and Skippy Super Chunk – Super Chunk is what YA and I have in our cupboard.  We’ve tried lots of peanuts butters over the years, including the much-better-for-us co-op brands, but we always come back to Skippy.  That said, I was a little panicked when I read about metal fragments and that 60,000 jars had been recalled and Minnesota was one of the states.

The only other time I’ve been involved in a recall was about 12 years ago when a part on my Saturn was found to be defective.  That turned out to be quite an ordeal.  I called, took the car in and AFTER they took out the defective part, they realized that the new part they had in stock wasn’t for a car as old as mine.  Well, just put the old part back in until they can get a new part, right?.  Nope – the old part is designed so that once it comes out, it doesn’t go back in.   Then it turned out that since my car was older, they hadn’t actually started the production process for the needed part.  I was in a loaner (a very nice loaner) for close to 12 weeks.  But driving a loaner around didn’t trip any of my anxiety buttons like learning that my daughter and I might have ingested metal fragments along with our peanut butter.

Luckily I quickly discovered that the only Skippy products involved were the Reduced Fat versions and the creamy with plant protein added.  YA and I can’t stand the reduced fat (why bother even eating peanut butter) and I’ve never even SEEN the plant protein version.  (Isn’t a peanut a plant?  Isn’t all peanut butter plant-based protein?)

So I wasn’t in a panic very long but it was enough to get my heart going a bit.

Any good recall stories?

April, Not Farming Yet

Today’s post comes from Ben.

It’s been a crazy busy week. But at least we’ve gotten some much needed rain. Monday, I got an implement deliver that I had ordered in December. (My new rear blade for moving snow, grading the road, or moving dirt) Plus, it is tech week at the college so rehearsals every night and busy during the day dealing with things. I wore my tool belt at the college one day and that felt great! (With my shoulder, I have not needed it or 5 months, nor have I been able to manipulate my arm to get it buckled.)
Mostly I feel like I am fighting with technology lately. Government websites, computer programs, helpful people that update things to make it “new and improved” and then it does not work like it used too. It is enough to make a person frustrated.  

Wednesday, we picked up baby chicks at the post office. The first thing we do is get them a drink of water. (See photos below. They look red because we have a red heat lamp on them.)

and I picked up the first of my seed; got oats and corn seed. Did a few things at home, felt like a newbie, and made stupid mistakes. Moved the snowblower out of the shed: I tied up the power take off shaft first. But I tied it too high, and it was in the way, and I could not get the tractor hooked up to the blower. Out of the tractor and tied the shaft different. Back in the tractor and got the blower hooked up on the first try, moved it outside, parked it, got out of the tractor, did a couple other things, back in the tractor and drove away without unhooking the blower. Broke the string holding the PTO shaft. Got out, tied that back up again. String broke. (It is a heavy shaft and I had frayed the string when it broke the first time). Tied it up a fourth time. Back in the tractor, re-park the blower, and the wood blocks shifted and the blower tipped forward. Out of the tractor, reset the blocks, hook it up again, back in the tractor and get it to stay this time, out of the tractor to get it unhooked. Man, twenty minutes later on a 5-minute job…  

I am adding a camera system to the tractor this spring. Built a bracket to hold the screen in the cab, and the two cameras are on magnets and will go back in the drill tanks, and now it is just cable management between cameras and monitor screen, plus power for the display and cell phone charger, and boy I’ll really be something. I hope it works. I told my mom that dad would think I was pretty lazy I couldn’t get off the tractor to see how much seed was left, but she didn’t think so; he would have thought it was kinda cool. Made me miss him a little bit.

Delivered more Straw, almost to the end of that. There was a dead animal in the yard one morning. Pretty sure it was a weasel, which, if it was, they are terrible to a flock of chickens so I’m sorry it’s dead but better it than my chickens. Another time I sure miss Steve so he could tell us about weasels. Duck numbers are holding steady. No losses this week.

I will be able to use the cameras on the baler, or anything that I cannot see from the cab.

Next week I should be able to get into the fields and get oats planted. I read that corn seed needs 48 hours of 50° soil temps to germinate. Plan accordingly.

Do you have a favorite string? I like twine. Plastic twine if it’s outside. Where would you put a camera?

In Your Honor

My best friend really loves coffee. She usually drinks it cold, but she has to have several cups a day. When I was visiting, I made a pot in the morning, had one cup, and poured the remainder in a quart jar for my friend to drink cold with cream for the rest of the day.

Friend used to live in south Minneapolis years ago, and frequented a coffee shop run by three, identical triplet sisters. They have expanded their menu and offerings, and seem to be quite successful. She still gets there on occasion on her days off. Friend told me that they named a coffee drink, The Gloria, after her. I forget exactly how this came about, but it seems my friend had an idea for a variation on a coffee drink, and it was popular.

I don’t know what I would want named after me . A therapeutic technique, a tomato variety, maybe a dessert or a soup? I would want it to be simple yet elegant, easy to accomplish, effective, sort of like Alfredo of fettuccini fame. Certainly not a hurricane or a typhoon.

What would you want named after you? How do you like your coffee or tea?

Take a number, please

I recently visited the nearby Department of Motor Vehicles office to renew my driver’s license.

My oldest memories of visits to the DMV usually involved walking up to the dispenser on the counter and receiving from it a little piece of paper with a preprinted number on it.

It was a small thing, not more than two inches square, with a perforation to facilitate easy tearing off.

This time, I walked up to a table just outside the door to the office, with an employee seated at it. She had an instruction sheet with a QR code. I stood in line while a guy tried to scan the QR code. It apparently wasn’t working for him, so the woman pointed to the instruction sheet and told him to text this code to that number. He looked at his phone and, although I couldn’t hear precisely what happened, the face he turned toward the employee spoke of disappointment. The woman said, “Okay, I’ll go get you a number.” She went into the office and returned with a Post-It® note that she handed to him.

The next woman in line tried to scan the code, and then said, with an apologetic shrug, “I’m sorry – my battery’s going dead.” The employee responded, “Okay, I’ll go get you a number.” Another trip to the office, and a Post-It® note.

I was next. The instruction sheet with the QR code on it was covered in a somewhat rumpled sheet of plastic, so it was giving my camera a weird reflection, and after i had failed to get a good image for maybe twenty seconds or so, the employee pointed to the next part of the instruction sheet and said, “Text this code to that number.” I texted the code, and then it pinged back an error message that said, “Please provide a ten-digit mobile number or enter a valid code.” I read it to the employee. She said, “Okay, I’ll go get you a number.” Off to the office. Post-It® note.

At this point, I was considering making a comment on the process…maybe saying something like, “You know, I saw a cool thing the other day – it was this little dispenser on a counter, and you walked up to it and it had these numbers on paper, and the paper was perforated, so you’d tear one off. And it was sort of like, you know, a Post-It®, but not sticky.”

I thought, though, that the woman at the table probably doesn’t appreciate smart-alecky customers. So I accepted my Post-It® and said “Thank you.”

Got any smart remarks you’ve wanted to make but haven’t?

Goodbye, SBM

We heard the sad news early in March that our one, true office supply store closed. Southwest Business Machines was a fixture in town, and it was a good place to find just the right office supplies that Walmart didn’t have, or either had cheap and unsatisfactory versions of what we wanted. Husband is very fussy about his pens, and they have to have just the right ink flow and roller size. He also liked their brown, expandable folders with elastic closures. I liked the pink pencil top erasers that work much better than the cheaper red ones. I use a lot of pencils in my psychological testing. I like the blue .07 mechanical Pentel pencils they had. It was also a good place to buy computers and printers, and they installed our new printer in January. Husband could buy #3 pencils by the box.

Last summer the road in front of the store had major work with lane closures and detours, and I think that business suffered. I image that office supply stores like SBM have a hard time competing with the larger stores like Office Max. The nearest big box office supply store, aside from Walmart, is 100 miles away. I have a hard time justifying driving 100 miles for pencil top erasers. There are office supplies at our work, but the State purchases what is the cheapest and not necessarily the best. I guess we will have to stock up and be opportunistic shoppers of office supplies, just like we are with groceries.

What are you particular about? What are your favorite office supplies? What stores are you mourning?

The Sunwise Turn

I’m reading a quaint little memoir called “Sunwise Turn: A Human Comedy of Bookselling”.  Two women, with no bookselling experience decide to open a bookstore in New York in 1916.  The book was written in 1925.  It’s a fascinating story of how they got started and how they survived.  The book downplays the fame of the store, but online you can easily find a history of the store which was also a salon for up and coming writers as well as an exhibition and performance space. 

Early on in the book, the author describes how they came to name their shop:

The name was one of the crises through which we had somehow to get.  There is sin and virtue in a name.  We wanted a name that would mean something.  Everything was to be significant.  All kinds of titles of the thumb-mail variety were offered.  My partner telephoned me one day that Amy Murray had drawn up in the net of her Gallic wisdom the name ‘The Sunwise Turn”. 


They do everything daesal (sunwise) here” – Father Allen had told her of the people of Eriskay – “for they believe that to follow the course of the sun is propitious.   The sunwise turn is the lucky one.”

The key goes sunwise; the screw goes sunwise; the clock goes sunwise.  Cards are dealt with the sun.  The Gael handed the loving cup around the banqueting table sunwise; he handed the wedding ring and loaned money sunwise  An old sea captain who once came into the shop told me that wind and weather go sunwise, and once when I called in our Swedish contractor, Behrens, to confer with him about the furnace, eh said: “It out to be in the other corner of the house, maam.  I always put my furnaces in the north end.  Heat goes with the sun.”

I’m pretty sure naming your bookstore “Sunwise Turn” breaks every rule you can find about picking a name for your business.  It doesn’t say anything about what the shop sells and it’s unbelievable obscure, but I really fell in love with the name and the thought and meaning behind it.  Makes me want to open up a shop of some kind, just to use the name again.  

Let’s say you are opening a shop of your own next week.  What would you sell?  And what would you name it?

Just a Splash

On an average day I drink one can of pop.  Every now and then two.  But caffeine makes me crazy and my stomach doesn’t like most of the white pops and, of course, I’m so used to the taste of diet pop that I don’t want the sugared ones.  That cuts down the field of possibilities quite a bit.

Unfortunately a pop that I really like is Cherry Diet Pepsi. A couple of years ago, I tried to wean myself off because of the caffeine and it was really hard.  Caffeine Free Diet Pepsi is OK but without that cherry, I just wasn’t won over.  Then I realized I could make my own CCFDP with just a little splash of grenadine.  Little bottle of grenadine in the cabinet, pop in boxes under the microwave and I’m set.

Then pandemic hit and those dreaded words “supply chain issues”.  Within a year, I was having to hunt around for my beloved CFDP.  Then I couldn’t find it at all, unless I wanted to pay five times the usual price online. No thanks.  I even emailed PepsiCo to get their take and, as I should have expected, they gave me a non-answer and a link that didn’t work.  SIGH.  I saw stories online about aluminum shortages and figured that CFDP was probably at the bottom of the pop totem pole when it came to handing out the aluminum. 

I kept one box of CFDP in the back corner (for emergencies?) and then I resorted to Caffeine Free Diet Coke.  It’s OK, but not quite what I like best.  For awhile every time I was in a grocery store (not as often as you would think, thanks to drive up delivery), I would wander down the pop aisle… nothing.  So imagine my surprise last week when I was actually in the Cub near my house and VOILA…. a little stock of CFDP.   I bought 4!  I don’t know if this will be the end of my pop woes, but this will keep me going for at least a month!

Tell me about a product that you miss.